Complaints rained last fall when macOS Big Sur appeared. If you owned a 13-inch MacBook Pro from 2013 or 2014, it could just be that the update caused the MacBook to suddenly become unusable. We, therefore, advised not to install the update.
In most cases, installing the update on these devices went smoothly, but once the installation was complete, the MacBook would not turn on. You were presented with a dark gray screen and no matter what you tried, the Mac stopped working. Apple was aware of the problem and offered some solutions.
Solution in macOS Big Sur 11.2.1?
Update : More and more users have positive experiences installing macOS Big Sur 11.2.1. Should you still be running macOS Catalina on your 13-inch MacBook Pro from 2013 or 2014? Then you can try updating to Big Sur 11.2.1 or newer.
Officially, Apple has not yet commented on this issue or stated that it has been resolved. Updating is at your own risk and does not guarantee that the problem will be resolved permanently. If you experience problems after the update, you can contact Apple Support .
MacBook Pro unusable due to macOS Big Sur
If you have a 13-inch MacBook Pro from 2013 or 2014, you can install macOS Big Sur, but we strongly advise against this. Both my brother ‘s MacBook Pro and an old 13-inch MacBook Pro 2013 that was still gathering dust here have the problem that is currently circulating. During or shortly after installation, the Mac freezes and cannot be started. No matter what you try, the screen will remain dark gray and the Mac can no longer be used.
You would then expect to be able to use recovery mode with command⌘ + R , boot in safe mode , restore PRAM and NVRAM or select another boot disk, but unfortunately. The Mac is completely unusable and it looks like it may not be fixable.
Apple provides some solutions
Both MacRumors , Reddit as the Apple Support forum rains user complaints where this is going. A Reddit user reports that Apple Support advised booking the MacBook Pro in for a repair.
The Apple Support Forum reports that the problem has been reported to Apple’s technical team. After 7 days, Apple now offers some solutions, in a support document you can read that some 13-inch MacBook Pros from 2013 and 2014 can crash after or during the installation of Big Sur. Apple offers a few solutions including:
- Force restart Mac
- Recover SMC from a Mac
- Repair the NVRAM or PRAM
Unfortunately, we know from experience that these solutions do not work when the screen and your Mac cannot be started anymore. Still, there is hope, in Apple’s document it can be read that the article will be updated as more information becomes available. This indicates that Apple is working hard on a solution and we may expect more information soon.
Until it is clear what is causing the problem and Apple releases a definitive solution, you may want to delay updating your 13-inch MacBook Pro in late 2013 and mid-2014. We’ll keep an eye on it.